Shipping Policy

Last updated: 9 September 2026

This Shipping Policy explains how orders placed with Bay & Celyn are produced, dispatched and delivered.

Bay & Celyn is a trading name of Carl Asparassa, a sole trader.

Production times

Many of our products are personalised or made to order. The estimated production time is shown on the relevant product page.

Production begins once we have received:

• Your completed order.

• All required personalisation details.

• Any photographs or other information needed to create the product.

• Your approval of a digital proof, where applicable.

If information is missing or a proof has not been approved, production and dispatch may be delayed.

Production times may be longer during busy periods, including Christmas and peak wedding season. We will contact you if we expect a significant delay.

UK delivery

Available delivery options and prices are shown at checkout.

Depending on the size and type of product, UK orders may be sent using Royal Mail or another suitable courier.

Delivery options may include:

• Royal Mail First Class.

• Royal Mail Tracked 48.

• Royal Mail Tracked 24.

• An appropriate parcel or courier service for larger products, signs or wrapping-paper rolls.

The delivery service selected at checkout begins after the order has been produced and dispatched.

Choosing an upgraded delivery service does not shorten the stated production time unless a separate rush-production option has also been purchased.

Delivery estimates

Estimated delivery times are provided as a guide and are not guaranteed unless a guaranteed delivery service has specifically been purchased.

Royal Mail, courier delays, severe weather, busy seasonal periods and other circumstances outside our control may affect delivery.

If your order is required for a particular occasion, please order as early as possible and tell us the date it is needed when the product provides an option to do so.

Dispatch confirmation and tracking

You will receive a dispatch confirmation when your order has been sent.

Tracking information will be provided where the selected delivery service includes tracking.

Some standard delivery services are not tracked and may not provide updates while the order is in transit.

Delivery addresses

Orders are sent to the delivery address supplied at checkout.

Please check the full address, postcode and recipient details carefully before completing your order.

If you notice an error, contact us at hello@bayandcelyn.co.uk as quickly as possible. We will try to amend the address, but we cannot guarantee that a change will be possible once the order has entered production or been dispatched.

We are not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to us because the address was incorrect, incomplete or the delivery was not collected, additional postage may be required before it can be sent again.

Orders sent directly to a recipient

If you ask us to send an order directly to another person, please ensure that their name and address are complete and accurate.

You are responsible for ensuring that you have permission to provide another person’s contact information for delivery.

Combined and separate deliveries

We may combine items from the same order into one parcel where appropriate.

Items may be dispatched separately if they have different production times, are produced in different formats or require different delivery services. Where this happens, you may receive more than one parcel.

Lost or delayed UK orders

If your order has not arrived within the expected timeframe, please check:

• That the delivery address on your order confirmation is correct.

• Whether a delivery attempt or collection notice has been left.

• Any tracking information provided.

• With other members of the household, neighbours or a designated safe place.

If the order still cannot be located, contact us at hello@bayandcelyn.co.uk with your order number.

Postal and courier services may require us to wait until an item is officially considered lost before a claim, replacement or refund can be processed.

This does not affect your statutory rights where goods are not delivered within an agreed or legally reasonable time.

Damaged deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Include:

• Your order number.

• A description of the damage.

• Clear photographs of the product.

• A clear video of the damaged product

• Photographs of the outer packaging and delivery label where possible.

Please retain the product and packaging while we investigate, as the delivery provider may require photographs or inspection.

Depending on the circumstances, we may arrange a replacement, repeat production or refund.

International delivery

International delivery is available only to the destinations shown at checkout.

Available services, prices and estimated delivery times will depend on the destination and product.

International delivery estimates do not include delays caused by customs checks, local postal services or other circumstances outside our control.

Some international services may not include tracking. The service available will be displayed at checkout.

Customs, duties and taxes

International orders may be subject to customs checks, import duties, local taxes or handling charges.

Unless these charges have been collected at checkout or the order is specifically marked as duties paid, they are the responsibility of the recipient.

We cannot control customs charges or clearance times. Customers are responsible for checking any import restrictions that apply in their country.

If an international order is returned because customs charges were not paid or the parcel was not collected, any refund will be handled in accordance with applicable law. We may deduct costs that we are legally permitted to deduct.

Cancellations and returns

Delivery charges, cancellations and returns are handled in accordance with our Refund Policy and Terms of Service.

Personalised and custom-made products cannot normally be returned simply because you have changed your mind. This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Contact

If you have questions about production, dispatch or delivery, please contact:

Carl Asparassa trading as Bay & Celyn
76 Haven Drive
Milford Haven
SA73 3HW
United Kingdom

Email: hello@bayandcelyn.co.uk